No large appliances such as refrigerators, freezers, stoves/oven, washers/dryers, air conditioners, dehumidifiers, furnaces, microwaves, trash compactors, water heaters, large console stereos, freon-based appliances, etc that are not in working condition, No personal care items such as shampoo, conditioner, nail polish remover, shaving cream, hairsprays, shavers, curling irons, No mattresses/box springs, including waterbed mattresses and waterbed frames, No plumbing fixtures or building materials. However the staff should have seen this before they placed it out for ppl to buy. I purchased a rather large item yesterday. In our stores these New items are called Buy Outs and are marked with a Purple Tag to make them easier to identify. This is absolutely ridiculous!! And there wasn't. It's fraud you are given these for free and then mark them up to 15$ a shirt. And he said there is an announcement on the stores intercom which there isn't. You I'm so angry and disappointed. And then Goodwill started to get more high-end donations coming in! Several of the items were bedding items. to RETURN an item for CREDIT 553 Fairview Ave. N St. Paul, MN 55104 651-379-5800. No thanks, give me my money back. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. My legal states that it is illegal for gift cards/monetary credits to expire. I once was one of Goodwill's most loyal customers; however, after the return policy was changed, I stopped shopping there. We are recognized nationally as one of the most efficient charities . I hope someone can help as I had to leave the store with the 2 bedsheets as the return was rejected outrightly. Ironically after checking out and receiving this receipt it now displays the new return policy and states you have 6 months to use any "in-store credit". So if you have questions like can you return things to Goodwill? Tried to take it back but they said that even with original receipt and tags still attached that they won't take it back and no in store credit or anything. Now! We hold items for 30 days, if the item is not picked . I go to goodwill and they offer instore credit only.wtf you don't have any other 500gb cpu and im not paying the SAME price for a 250 gb. I called the manager and after I explained my situation I was told to bring it back in. I understand the good this organization does for communities. I'm ok with no refund but not with no store credit! They are the worst charity I've ever encountered. Recently, prices (here in Warrenton/Astoria Oregon) have been going up at Goodwill, and I am changing my method of selecting items. I bought a mocicrowave there and while I understand that those products are sold "as is" I plugged it in and let it run for a full min. I have never had this experience before! Marion Goodwill-Ohio - Home - Facebook Granted, they do give 87% of their money In charitable donations, but that doesn't change the fact that the millionaire owner takes advantage of the community that donates and buys if they do not allow for mistakes made by employees and customers over products. I explained concern Goodwill would sell items that could cause harm to unsuspecting clients. you have to sue in small claims court to get the attention, they cant be selling defective items, i bought a luggage bag and the zipper was broken, I sued them for gross negligence because all of their worked are mentally retarded, and they are knowingly and willfully aware of that exact fact, they must have manager oversight when checking zippers on items for example by a manager who is mentally normal, the judge agreed and i got my 26.00 back, Okay I live in Hot Springs Arkansas and I bought a projector from the Goodwill store there on Central Avenue and when I got it home it did not even power up furthermore I had to go and buy a power supply from Walmart which I knew that I could take back and get my money back if I had any issue with the power supply and knowing that Goodwill policy was exchanges within 14 days are good for store credit only after I got the receipt I went to the store prepared to do battle to get my money back because I would not have spent $40 on this projector had I been able to test it before I left the store and I was going to ring them anew one if they didn't give me my money back which I really expected that they wouldn't per their policy comma and I was very surprised when they actually look at receipt and saw that I paid and gave me a cash refurefund!!! If He/She is mad the prices are marked up. We will sort through and determine what can be used and if we can, we will recycle the items that can not. I am a senior and it is most difficult to wrestle the item into my car just to take it to another store. How is making you take an item home to try it on going to keep covid from being passed around. Answer some questions about your business practices. Seems like a stupid policy. A single person, for example, would have to spend more than $12,950 on these types of expenses. It will make me feel I want shopping more Lol. Everything was original. Goodwill is a ripoff. I spoke to the manager who said clothes have never been returnable, but I know I have received store credit before. I also have no problem with in store credit for a return. VERY DISAPPOINTING, My name is rafael castillo.went to goodwill store in downgoody in georgia purchased 3dress try to exchange same day ,they said is no exchange ior return in goodwill ,no fair expenden money and no even have the change to exchange the item,never buy clothes anymore at goodwill. If you have questions regarding our return policy please call (423) 629-2501 or email info@goodwillchatt.org. Before that time is up, if I don't find something I'd really love to buy, I can just buy Something (something I know is returnable)! When I got home and took the pillows out, I discovered that inside the pillow cases was nothing but another closed case filled with foam and nothing that looks like feathers. I received 2 items for my birthday in March. First bedsheet bought was $11.99, found out that the correct size was worth $19.99 and expected to pay the difference but was informed that Goodwill Orange's policy is different from Goodwill's policy, really laughable and ridiculous. I told the clerk I wanted to buy the bag. You shouldn't sell broken things and not allow at least store credit on them. I WILL NEVER SUPPORT GOODWILL AGAIN AND I WILL ENCOURAGE OTHERS TO DO THE SAME AND I am posting this to social media. Questions. Goodwill prices are standardized and based on the Fair Market Value sheet which provides the price at which our stores are able to sell donated items. I bought an electrical item that didn't work and it was the 7th and last day for the return. When I get home with the item and it doesn't work, I hear that you offer no refunds?? By now you must have realized that it is good to purchase from Goodwill after knowing everything about its return policy. Police investigate threat that closed Goodwill stores, donation centers Tax ID 94-1254638. Today I was shopping and was shocked when I was told no exchanges anymore, this is absolutely ridiculous, how about if an Item of clothing doesn't fit me?? She basically dismissed my issue; said the no return policy was always in effect even before Covid, that the signs were posted at the check-out counter (which they were not), and that I just didn't look hard enough. What happened to the return for electronics? Whoever wrote this article is full of ? Find something with no price on it and watch them take it to the back and put a price on it. Please review your policy with every Goodwill store. I took the radio back from the cashier (so they couldn't re- sell it. Goodwill is trying to imitate Savers by having these "color code" sales and then they screw you by stating you can't return them. But I am curious. !!! Clients are treated like junk,shown no respect, no trust. As it stands today when you buy something there and return it even literally five minutes later, they've got your money and they will not give it back . They are out to help people. Are returns supposed to be this way? Clothes did not fit, took back three days later with original receipt. I believe that the administrative offices need to make sure policies are followed in ALL stores. Yeah I just got back on my bike ride to the goodwill to return a pair of size 13 tennis shoes that were one of two pairs of size 13 shoes for my self . Having a receipt and having tags on them still you are double dipping the consumer. Goodwill Industries of Greater Cleveland & East Central Ohio That old guitar could help connect employers with potential job candidates. goodwill, I returned two items ,paid 150 bucks for them and they never put the money back to my card. I used to be a regular customer but not anymore. Ive always donated to goodwill but the experience I had today I will never again .today I was in need of a bed frame emergency need so I call and am told they have 2 I asked for specific size and so I go buy one only to find out same side not workin g go back to return and they are telling me no refund so we try the next one doesnt fit together worthless junk im out 16.00 dollars if I was rich it wouldnt be a problem but I live on a budget out my money and a frame so upset . Bad customer service. I don't know of any other retail organization that can get by with that, and the signs are coast to coast with all their new fancy buildings on premium lots that they're putting in . Strange. I've donated to Goodwill many times but I don't like going into their store buying something trying to return it with the tags still on and being told no. However they will give cash back on a credit card purchase that is returned. Similarly, sanitization of the store is done throughout the day at regular intervals. Goodwill Donation Receipt 2011-2023 - signNow GOODWILL STORE OF ENGLEWOOD - 606 Taywood Rd, Englewood, OH - Yelp You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. These sales are a significant source of revenue for Goodwill. ( nowhere else just the location I mentioned above) As soon as I walked in the two woman behind the counter immediately proceeded to tell me that they have an all sales final policy . Furniture: Dressers, Tables, Sofas, Bed Frames (Except water bed frames), No household chemical products such as pesticides, paint, paint thinner, drain cleaner, oven cleaner, aerosols and other environmentally-unfriendly wast products. Unfortunately, due to the one-of-a-kind nature of our business, we are unable to hold things. And then they started jacking the handling prices up! The store bathrooms are always disgusting as well . Well when I came back home to Georgia and tried to use it they said that they do not take that kind of card. I can't believe they won't accept returns or exchanges that's absolutely terrible and is a disgrace. every year I spend at Christmas time I go in at least 2-3 times a month and I spend 300 bucks for I will just very upset with the way the manager handled this because I've only return things twice to the goodwill this was my 2nd return ever in The Dalles Oregon and I just felt like this was inappropriate in every way. The Goodwill return and exchange policy go hand in hand. I was told I could RETURN the items within a week with the receipt. DO NOT BUY from the "Goodwill of Central and Coastal Virginia" because they are selling broken items and covering self's from returns by saying "AS IS" - "NON-REFUNDBLE"! If I would had known that I could not have use it when I got home, maybe I would have spent it when I was there. What Is An Amazon Goodwill Refund - How Does It Work - Infinite FBA I was so angry I had to get away from there ASAP before I lost my temper. And this is the first time I have ever tried to return a item. NEW! So now I am stuck with $100 worth of pants that I can't wear and that will probably end up being re-donated, so they can turn around and sell them again. Home for a week and is a piece of crap.Sagging after one week. Goodwill stores to reopen after threats closed them In addition, there are no expiration dates for a gift card. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-box-4','ezslot_4',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-box-4','ezslot_5',103,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0_1'); .box-4-multi-103{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. You cannot use the fitting rooms in these stores so you are buying blind. $25,900. Books, Records, Compact Disks, Video Tapes & DVDs, Housewares: Dishes, Glassware, Kitchen Utensils, Lamps & Small Appliances, Collectibles, Antiques, Knick-Knacks and other giftware. I tried to return a pair of jeans and a shirt that I purchased yesterday but the store wouldn't accept them because I bought them at a Goodwill 45 miles away. HELP! Even so, I've never had to do this, because near the time limit, I have been lucky and found something I liked :-), Goodwill return policy has got to go it has got to stop. I purchased a pair of shoes in Memphis, TN. Posted: 01-21-2014 Return & Exchange Policy All donated clothing and electronics may be exchanged or a store credit issued if returned to the store where it was bought with a proof of purchase within seven (7) days of purchase. I washed the items only to pull them out of the dryer only to see the one with paint on it. Since Goodwill provides quality new and used items at reasonable prices, they are unable to issue cash refunds. I'm still awaiting a decision from the manager who says he doesn't have the authority to issue a refund or credit. Sick and tired of seeing 2.99 price tags on Dollar Tree items, 3.99 on microwave-trashed plasticware, cracked plates and burned teflon pans -- they are selling free magazines for .99 and a can of Campbell's tomato soup for 1.99! Response-we need to make money too. 177. CANTON, Ohio A man who is an employee of Goodwill Industries has been arrested after police say he threatened to "shoot up" a store, resulting in the temporary closure of several Goodwill . They should be investigated. Effective January 22, 2023, we will fully implement a 14-day return policy for Apparel items only. Goodwill's no refund or exchange policy will certainly have an affect on my purchases. With that amount of damage to a garment it shouldn't not have been on a hanger let alone $20. Goodwill-Easter Seals Minnesota I was told there was a three 3 day limit in their return policy. OK. We appreciate your ongoing support and patronage - it makes a difference, because everyone and everything matters! We will get you the answers you are looking for. Believe me someone has to hear us. To get any benefit from itemizing, your deductible personal expenses have to be greater than your standard deduction amount. The cashier told me they didn't issue credits, but she called a manager for me. Thank you, I don't question those complaints registered here; but as a Goodwill customer for the past 70 years I obviously think they're at least "okay". I showed them where I had returned it within 3 day so I was within policy and now have a credit = gift card. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. There is no actual statement that proves this but you can try it. Money down the drain because staff obviously doesn't check, and they throw a fit if you try to take anything out of a box to examine it in store. Other times, the item must be refused because it costs more to transport, repair or refurbish than it . Occasionally, people will ask for an item to be discounted. So they have a thing up there that says all sales are final but not one that say if it don't have a tag on it they can't sales it. My caviat is to double check at your local Goodwill as I am speaking specifically about my local New Berlin Goodwill and what they say is the new policy overall. They should put notice of their refund policy on the door or by the check out register. This is a blatant scam to hide the broken items.