Ticketek routinely mismanages ticket processing which should be simple. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Upload your ticket. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Ticketek Gift Vouchers look just like a regular Ticketek ticket. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Placing seats on hold and redeeming them is limited to online transactions only. endobj Where can I find my AFL Membership number? This refers to the various levels of ticket types on offer; e.g. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. My AFL Membership card has not yet arrived, what should I do? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. stream If you have an issue with tickets purchased through an unofficial agency please return to the point . Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. How do I find out the expiry date of my Ticketek Gift Voucher? This means that for each event, tickets become available in order of best seating according to the promoter. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Tickets will be available to purchase, once onsale, through Ticketek. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. <> No, you can continue to use your mobile ticket. Enter the required information in the fields provided. FAQs 2023 | AFL Membership I had the opportunity to study abroad in Australia during the summer of my Junior year. Please be aware your membership number will never change throughout your years of membership. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. 3- 12 - Junior Ticket. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. How do I redeem my Ticketek Gift Voucher? Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Please note there maybe no replacement for General Admission tickets. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . Ticketek acts as agent for the Seller in the sale of all tickets. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. I would still like my tickets mailed to me at my overseas address, is this possible? AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Are there any events I can't use my Ticketek Gift Voucher for? To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). <> Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family How do I add my mobile tickets to the Ticket Wallet? Can I request a refund if I accidentally selected the Refundable tickets option? Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Do I need to be logged in to see 'My Events' and if so how do I know? If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. All rights reserved. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. What are the reasons I can request a refund if I have purchased Refundable tickets? If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. If this does not answer your queries, our friendly team will be happy to assist. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. 3 0 obj Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. You are responsible for knowing the contact details of all attendees in your group. ezyTicket - your ticket is emailed to you in PDF format. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Discover New Events. You will get an error message if you enter the Voucher ID incorrectly. Restricted view refers to seats that have restricted viewing of the stage or event. Can event notifications and location services be turned off from the Ticketek app? If you're not signed in already, you'll be asked to sign in (or register) now. No, Ticketek Gift Vouchers are not reloadable. Hello fresh has an offer on Ticketek, which is a scam don't click it . Ticketek Australia Questions | ProductReview.com.au Can I use a device larger than a mobile phone (e.g. How do I save my credit or debit card details? Seating/Section FAQs - Ticketek Australia If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. We sell tickets on a "next best available" seating system. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Tickets purchased to General Admission events cannot be refunded should they be lost. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. We will be in contact with you within two business days of receipt of this information. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). If you arrive late, you may not be admitted until a suitable break in the event. Please comply with any stated ticket limit for this event. Sign In Join today Please note: AFL House is currently closed to the public. If magnified, the display may be blurry. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. There was a spelling mistake in the email address entered. Can I forward my Mobile Ticket to a friend? The Payment Form will display detailed information on your ticket purchase. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Venue/City Box Office - collect tickets when you arrive in New Zealand. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues How do I make a wheelchair or Accessible Seating booking? Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Invitee A starts purchasing two seats from hold. Why does the app ask to use your current location the first time it's opened? How can I get Ticketek to sell tickets to my event? Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . The user will not be able to view the ticket. My Ticketek Gift Voucher has no Voucher ID? The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Set up your My Ticketek account, or check the details in your existing account. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. No, refundable tickets can only be selected during the original purchase. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. For more detailed instructions on reserving a seat, please see our help page here. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia No, only Mobile Tickets can be added into your Passbook. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. You may be required to submit to a search of your person and/or possessions before entering the event.