So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. I just applied it. Immediately followed by 2. 2 Activate Bluetooth on your phone and set it to search for new devices. Did you try covering the two holes next to the call button with tape? Dec 11, 2018 by It's better to stay away from that headset. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. It happened after the latest firmware upgrade. The other headphones I have connected do not work now. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Let it sit for a few minutes. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. Plantronics . Called Plantronics customer service. Jul 6, 2018 by I have four headsets all of them are Plantronics edge. Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. Any ideas? Teams will still be muted. And I've sent it to reseller, hope they will fix it or it will be replaced. Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. While the call is active, mute the call from the device or Lync. Teams call or Teams meeting? I could still hear them. fkirkland First thing you do is make call then check to see if the mute is on! 2. Before everything worked fine. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. Click on Sensors & Presence. To unmute the device, click Unmute. Ive reinstalled the software and it seems to randomly work sometimes and not others. /edit: The issue is in a computer app with computer audio. platronics sent me a new one and the same problem. According to your screenshot, it seems this issue is persist in your own Teams meeting. FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable Apr 30, 2017 by Then randomly they will go back to working. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. Dell WH3022 Pro Stereo Headset Online Manual Page, Do Not Sell or Share My Personal Information. This is the third headset that they change me in warrantly. until you hea r "pairi ng" and the hea dset LED s flash red and blue. The one thing that i did do is reinstall teams but I doubt that is what solved the issue in this wierd way. To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. It works!! Wearing the Voyager 5200, tap the call button to test sensors. The headset icon turns red to indicate the device is muted. Turn off Wearing Sensor (CONTROLLER). For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". We are not aware of any such issue so can you share any screenshots so that I can see what is happening? It would simply do nothing. Now these configuration settings are no longer found in the Plantronics Hub software. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! It has to be some kind of manufacturing defect. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! All of a sudden, nobody could hear me. 5. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? - MicSim. I had same problem with 2 consecutive Voyager Legend's . Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? Click on Speakers and open its Properties by clicking below. I don't want to hear the voice. 1. Identical problem here. I am just a simple volunteer in the community like everybody else. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. Quickly toggle the mute function via the controls on the headset. Had my service manager try his phone & same problem (but no problem with his non updated headset). I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. 10% OFF. The headset icon turns green to indicate the device is unmuted. @mightymikeamps. I never said that the solution is to change the devices. I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. I have the same problem as Pam, Kristina and Michelle, its been getting worse in the last week or so, people cant hear me clearly. My problem is, that I've had the voice notification already configured. 2. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. Plantronics Mute On Mute Off Problem. Apr 7, 2017 by Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. Whats up? I try to pair with another phone, but the problem persist Any ideas? it can be disabled from "services" app by changing startup type to Disabled, but that takes effect after restart. NOTE *Menus may vary by device. Check for the MS Teams feature request/issue reporting page so you can ask for it. I went through 6 headsets and they just die at some point. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. Probably will go back to a wired headset. but then I understood it still makes that annoying sound even when the teams is closed. A: Answer I called their customer service to ask the same question. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". I was able to disconnect the voice using the Plantronics Hub! Dave Blankenship. Reset Sensors 1. Kindest regards. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). I had mine set up so that it only "beeped" when I went on mute/unmute. Explain that one? I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. I can't understand this warning message can't be disabled. I have a new Plantronics Voyager UC and I have the same problem. The turn off the headset for about 5 - 10 secs and turn back on. Brilliant. Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. Choose Voyager Edge, and then click Get Started. Stay away from Plantronics - its bottom of the barrel garbage. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? Then it will disconnect and again become inconsistent for about 30 seconds until re-stabilization. Plantronics CS510 and CS520 (C052) Reset 1. SHOW DEAL. Very frustrating, but at least there is a work around. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . thanks for letting us know that it needed a software. The title Admin is a community setting and does not reflect my role. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. I just tried the "tape-fix". All of them is normal. But in the latest version of the HUB there's no such config item anymore. Looks like I'm not the only one by far!? Your headset sets itself as the default audio device on your phone or computer. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. 07:08 PM. 2. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. Imagine, you just listen to the meeting and cooking at the same. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. 10% OFF. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. Your phone, tablet, or computer may not support call control functionality. It's just because teams started muting the device now. I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. Yes & yes, 3. May 24, 2021 by I have the exact same problem starting from a couple of days. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. Then when i pressed the call answer/end button like you suggested, the mute function now works. Deal. Are there no Plantronix reps here to defend their reputation? @ravihossur. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. I have same issue with my Voyager 5200. In the Control Panel, click System. As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. @achaz. Honestly for a headset this expensive, these types of issues are completely unacceptable. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. For the current session, you need to Stop it. I did the test above (covering the noise cancellation sensor) and my problem went away. Mic works with voice recorder but not on zoom or meet. Any ideas? @jeanfranco81871. I am just a simple volunteer in the community like everybody else. To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? ;) ), Have a nice rest of the day (mine will be better for sure ;) ). The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). It even announces mute on, mute off so it is recognizing the mute action. So, time has passed, but the audio feedback that mute is on or off is really annoying. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. unless it doesnt like iphones. The headset already gives an in-ear mute on, mute off (configurable). 1. make sure that you have your headset selected and that your headset is powered on. Could be many times a day or may go a week without. Well, though this works. mightymikeamps. If so, then you might have insufficient USB power. Hey, I'm David Merritt. The desk phone talk button on the base will turn solid red when the headset is muted. That would be the hard way to go., 4. While the call is active, mute the call from the device or Lync. Alternative - is to disable windows Bluetooth Audio Gateway Service. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. And I also did a test in our environment. 4. Adam Ratcliff 11. A talk time voice alert means sensors are working. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. I've found a workaround. I considered it broken and bought a new one. It's a great product, but while i can change volume and mute calls .
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